Privacy Policy

Last updated: November 10, 2026

Pet Essentials Diwa Veterinary Clinic ("we," "our," "us") operates this website and appointment system to serve pet owners in Las Piñas City and nearby areas. This Privacy Policy explains what information we collect through the system, why we collect it, and how it is handled.

In short: we collect only the information needed to book appointments, manage your pets' records, and process payments. We do not sell your data, and we do not run advertising or tracking scripts on this site.

1. Information We Collect

Category	Examples
Account information	Full name, email address, hashed password, contact number
Pet information	Pet name, species, breed, birthdate, weight, medical history, photos you upload
Appointment information	Booked services, dates and times, assigned veterinarian, notes you provide
Payment information	Amount paid, payment method (GCash/Maya/QR/cash), and transaction reference numbers. We do not receive or store your card, GCash, or bank account details — these are handled directly by our payment processor.
AI Assistant conversations	Text you type or paste into any AI Assistant tool (chat, symptom checker, vaccine reminder helper, appointment helper, or health insights), sent to our AI provider to generate a response. If you choose to paste your pet's medical records, symptoms, or vaccination history into these tools, that information is included and sent as well.
Technical information	IP address and session identifiers, used only to keep you logged in securely

2. How We Use Your Information

To create and manage your account and your pets' records
To schedule, confirm, and remind you of appointments
To process and confirm payments for services rendered
To respond to messages sent through the AI Assistant or contact form
To maintain the security of your account (including detecting repeated failed login attempts)
To comply with recordkeeping requirements applicable to veterinary practices

3. Third Parties We Work With

We use the following third-party services to operate the system. Each processes only the data necessary to perform its function:

Service	Purpose	Data involved
PayMongo	Processes online payments (GCash, Maya, QR Ph)	Payment amount and your chosen payment method's own account details, handled entirely on PayMongo's secure servers
Anthropic (Claude AI)	Powers the AI Assistant chat and analysis tools	The text you type or paste into the AI Assistant, as described above
Semaphore	Sends SMS one-time passcodes for account verification	Your mobile number and the verification code sent to it
Gmail (Google Workspace)	Sends account, appointment, and OTP emails from the clinic	Your email address and the content of emails we send you
Google Fonts	Loads the typefaces used on this site	Your browser's IP address, per Google's standard font-serving process

We do not use advertising networks, social media pixels, or third-party analytics trackers on this site.

4. Data Storage and Retention

Your information is stored in our clinic's database for as long as your account remains active, or as needed to comply with recordkeeping obligations for veterinary and medical services. You may request deletion of your account and associated data by contacting us using the details below, subject to any records we are legally required to retain.

5. Who Can Access Your Data

You — your own account and pet records
Our veterinarians and staff — appointment and medical information needed to treat your pet
Clinic administrators — account and payment records for operational purposes

We do not share your personal information with unrelated third parties for their own marketing purposes.

6. Your Rights

Consistent with the Data Privacy Act of 2012 (Republic Act No. 10173), you have the right to:

Be informed that your personal data is being processed, and how
Access your personal data held by us
Correct any inaccurate or outdated personal data
Object to or withdraw consent for processing, where applicable
Request deletion or blocking of your personal data, subject to any records we are legally required to retain
Be indemnified for damages from a breach of your data caused by our negligence
File a complaint with the National Privacy Commission

To exercise any of these rights, contact us using the details below.

7. Security

We take reasonable technical measures to protect your data, including password hashing, session security, and account lockout after repeated failed login attempts. However, no online system can be guaranteed 100% secure, and you should also take care to keep your own login credentials confidential.

8. Changes to This Policy

We may update this Privacy Policy from time to time as our services evolve. The "Last updated" date at the top of this page reflects the most recent revision.

9. Contact Us

For privacy questions, data access/correction/deletion requests, or any concerns about how your information is handled, reach us at:

Pet Essentials Diwa Veterinary Clinic
298 Unit E Alabang-Zapote Road, Talon Dos, Las Piñas, Philippines
Phone: 0966 260 2983 · 02 8541 0896
Email: petdiwavetclinic@gmail.com