Terms and Conditions
Last updated: November 10, 2026
These Terms and Conditions ("Terms") govern your use of the Pet Essentials Diwa Veterinary Clinic online appointment and account system (the "System"). By creating an account or booking an appointment through the System, you agree to these Terms.
1. Who May Use This System
The System is intended for pet owners seeking veterinary services from Pet Essentials Diwa. You must provide accurate information about yourself and your pets when registering and booking appointments.
2. Account Responsibilities
- You are responsible for keeping your login credentials confidential and for all activity under your account.
- You must provide a valid email address, as it is used to verify your account and send appointment-related notices.
- Notify us immediately if you suspect unauthorized access to your account.
- Passwords must be at least 8 characters long and include both uppercase and lowercase letters. For your protection, the System temporarily locks an account for 15 minutes after 5 failed login attempts.
3. Appointments and Bookings
- Booking an appointment through the System is a request; it is confirmed once our clinic staff or veterinarian approves it.
- Appointments are available Monday to Saturday, 11:00 AM to 5:00 PM. The System will not accept bookings outside these hours.
- Please arrive on time. Repeated no-shows or late cancellations may affect your ability to book future appointments.
- Cancellations should be made as early as possible so the slot can be offered to another pet owner.
4. Payments
- Service fees are shown at the time of booking and may be paid online via GCash or Maya through our payment processor, PayMongo, or in person at the clinic using cash, GCash, Maya, or bank transfer.
- Online payments are processed securely by PayMongo; we do not store your e-wallet credentials.
- A receipt is made available in your account once a payment is confirmed.
Refunds and No-Shows: Online payments are refundable if the clinic is unable to accommodate your appointment, or if you cancel or reschedule before your scheduled appointment time through your account. If you do not show up for your appointment without cancelling or rescheduling in advance, your payment will not be refunded. This helps us keep appointment slots available for other pet owners. Repeated no-shows may also affect your ability to book future appointments (see Section 3). Refund requests outside of these situations are evaluated case by case — please contact the clinic directly to discuss your situation.
5. Use of the AI Assistant
The AI Assistant feature provides general information about pet care and our services. It is not a substitute for professional veterinary diagnosis or treatment. Always consult our veterinarians for medical concerns about your pet, and seek immediate in-person or emergency care for urgent situations.
6. Acceptable Use
You agree not to:
- Provide false information about yourself, your pets, or your payments
- Attempt to access another user's account or data without authorization
- Interfere with or disrupt the System's normal operation (including automated abuse of forms, login attempts, or the AI Assistant)
- Use the System for any unlawful purpose
7. Intellectual Property
The design, branding, and content of this System belong to Pet Essentials Diwa Veterinary Clinic, except for third-party components (such as fonts and libraries) which remain the property of their respective owners.
8. Limitation of Liability
The System is provided on an "as is" basis. While we take reasonable steps to keep it available and accurate, we do not guarantee uninterrupted access and are not liable for indirect or incidental damages arising from your use of the System, to the extent permitted by law.
9. Governing Law and Disputes
These Terms are governed by the laws of the Republic of the Philippines. Any disputes arising from your use of the System will first be addressed through direct communication with the clinic before pursuing other remedies available under Philippine law.
10. Changes to These Terms
We may update these Terms as our services evolve. Continued use of the System after changes are posted means you accept the revised Terms.
11. Contact Us
Pet Essentials Diwa Veterinary Clinic
298 Unit E Alabang-Zapote Road, Talon Dos, Las Piñas, Philippines
Phone: 0966 260 2983 · 02 8541 0896
Email: petdiwavetclinic@gmail.com